Wibhoo’s return and replacement approach is designed to support small-scale local artisans, reduce unnecessary reverse logistics, and limit the carbon impact of transport-heavy e-commerce. At the same time, we aim to keep the policy practical, fair, and aligned with the applicable vendor terms and consumer law requirements.

1. General Policy

Wibhoo does not offer refunds for standard change-of-mind requests.

Orders are generally final once placed. Customers are expected to review product details, size, materials, images, descriptions, and vendor conditions carefully before placing an order.

2. Replacement Eligibility

A replacement request may be considered only if:

• the item is received in a damaged condition,
• the item is defective,
• the wrong item is delivered, or
• the item materially differs from the product description displayed on Wibhoo.

Replacement requests are subject to the respective vendor’s terms and conditions, product category rules, and verification of the issue reported.

3. Request Window

Customers must raise a replacement request within 48 hours of delivery.

Requests made after this period may not be accepted, unless the vendor policy or applicable law requires otherwise.

4. Condition of the Product

To be eligible for a replacement review, the item must:

• be unused,
• be unwashed and unaltered,
• be in its original packaging,
• include original tags, invoices, manuals, and accessories, where applicable,
• be supported by clear proof such as unboxing video or photographs, where required.

5. Non-Returnable and Non-Exchangeable Categories

To reduce avoidable reverse logistics and respect health, hygiene, and product-specific restrictions, the following categories are generally not eligible for return or exchange, except where the item is damaged, defective, or incorrect on delivery:

• personal care, cosmetics, and hygiene products,
• intimate apparel, underwear, and swimwear,
• perishable grocery items, fresh produce, spices, and snacks,
• customised, engraved, or made-to-order items,
• clearance or marked-down final sale items.

Category-specific exceptions may apply only if stated by the vendor or required under applicable law.

6. Shipping Costs for Approved Claims

If a replacement request is approved for a damaged, defective, or incorrect item:

• the vendor will bear the return shipping cost, or
• the vendor may arrange pickup, where feasible.

If a customer request is outside the eligible replacement criteria, any reverse shipping cost, if accepted at all, will be borne by the customer and will be communicated before processing.

7. Vendor Discretion and Final Decision

All replacement approvals are subject to:

• vendor verification,
• inspection of the submitted evidence,
• product condition at the time of review,
• stock availability for the same or equivalent replacement item,
• and Wibhoo’s final review where needed.

If the same item is unavailable, the vendor may offer a suitable replacement option, if permitted under vendor terms.

8. Misuse of Policy

Wibhoo reserves the right to reject claims that appear fraudulent, repeated without valid grounds, or inconsistent with the product condition or supporting evidence provided.

9. Policy Priority

In the event of any conflict between this policy and a vendor-specific product policy, applicable consumer law, or category-specific rule, the stricter or legally required rule will apply.